These conditions apply whether a contract has been made verbally or in writing.
The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a company, group, or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party. If the hirer is not going to travel with the party, a representative must be chosen, and the company

1. General

The company will only accept instructions from the hirer or their nominated representative. Where a
copy of these conditions has been given to the hirer at any time, or the hirer has been advised verbally
of all significant terms, making a booking will be deemed to signify acceptance of them. Where a hirer
makes a booking before receiving these conditions and without being advised verbally of all significant
terms, the hirer may cancel the contract without liability to the operator within 48 hours of receiving
these conditions. Otherwise, the hirer will be deemed to accept these conditions.

2. Quotations

Quotations are given on the basis of the direct route and on information provided by the hirer. The
route used will be at the discretion of the company unless it has been particularly specified by the hirer
in which case it will be clearly shown on the confirmation.
All quotations are given subject to the company having available a suitable vehicle at the time the hirer
accepts the quotation. Quotations are valid for 28 days unless otherwise notified. Quotations are given
for coach and driver only. Any additional charges will be separately identified and will be the hirer’s
responsibility unless otherwise specified. The Company reserves the right to change quotations at any time within the 28 day period provided
that a booking has not been confirmed by both parties in writing.

3. Use of the Vehicle

The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will
remain at the destination for the hirer’s use unless this has been agreed with the company in advance.

4. Route and Time Variation

The company reserves the right to levy additional charges for additional mileage or time to that agreed.
The charges will be pro rata and in accordance with the formula used for the original booking
confirmation.
The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account
for all passengers at those times. The company will not accept liability for any losses incurred by
passengers who fail to follow instructions given by the hirer.

5. Drivers’ Hours

The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of
ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any
passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of
breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer
will be responsible for any additional costs incurred unless it is outside the control of the hirer. The
calculation of any additional costs will be as in condition 4

6. Seating Capacity

The company will, at the time of booking, agree and specify the legal seating capacity of the vehicle to
be supplied. The hirer must not load the vehicle beyond this capacity.

7. Conveyance of Animals

On a private hire, no animals [other than guide dogs and hearing dogs notified to the company in
advance] may be carried on any vehicle without prior written agreement from the company.

8. Confirmation

Normally, written confirmation by the company is the only basis for the acceptance of a hiring or for a
subsequent alteration to its terms.

9. Payment

Any deposit requested must be paid by the date stated, and payment in full must be made before the
start of the hire unless otherwise agreed by the company. The company reserves the right to add interest
at the rate of 4% per annum above the base rate of The Royal Bank of Scotland, calculated on a daily
basis, from the date by which payment should have been made.

10. Cancellation by Hirer

a. If the hirer wishes to cancel any agreement, the following scale of charges will apply in relation to
the total hire charge.

10 days or more 50% of hire
6-9 days 60% of hire
3-5 days 70% of hire
1-2 days 80% of hire
Day of hire, or at or after arrival of coach at departure point 100 % of hire

b. The cost of accommodation, meals and theatre tickets that have already been purchased by the
company at the request of the hirer, will be charged to the hirer, plus any administration charges
incurred by the company.

c. Cancellation due to inclement weather conditions will be charged as above.

d. Theatre tickets or other such ancillary service, once purchased are not returnable and must be paid
for in full.

11. Cancellation by the Company

In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or
on the happening of any event over which the company has no control [including adverse weather and
road conditions] or in the event of the hirer taking any action to vary
agreed conditions unilaterally, the company may, by returning all money paid and without further or
other liability, cancel the contract.

12. Vehicle to be Provided

a. The company reserves the right to provide a larger vehicle than that specified at no additional charge
unless any extra seats are used in which case an additional pro rata charge will be made to the hire
charge.

b. The company reserves the right to substitute another vehicle [including those of other operators] or
ancillary facilities for all or part of the hiring subject to such substitutes being of at least equivalent
quality.

13. Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or
traffic congestion, or other events beyond the reasonable control of the company, journeys may take
longer than predicted and in those circumstances the company will not be liable for any loss or
inconvenience suffered by the hirer as a result.

14. Agency Arrangements

Where the company hires in vehicles from other operators at the request of the hirer and where the
company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any
other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any items
and conditions imposed by such other suppliers through the company shall, insofar as they are supplied
to the hirer, be binding on the hirer as if he had directly contracted such services and the hirer shall
indemnify the company against any loss, claim, damage or award in respect of a breach of such
supplier’s terms and conditions brought about by the hirer’s action.

15. Package Travel Regulations

If the hirer organises other elements of a package in addition to the provision of transport, the hirer may
be defined as an ‘organiser’ or a ‘retailer’ for the purposes of the Package Travel, Package Holidays,
and Package Tours Regulations 1992 and as such may be required to comply with the provisions of
those Regulations. In this instance, the company cannot accept any liability that may be incurred for
losses or damage that it would otherwise accept under the terms of those Regulations. The hirer accepts
responsibility for establishing whether they are so defined, and the company cannot accept liability for
loss or damage incurred that should have been the responsibility of the hirer if the hirer was the legally
defined organiser or retailer. Where the company agrees to act as an organiser or retailer, it will issue
separate conditions of trading relating to its liabilities and esponsibilities under the Regulations.
Our European journey’s, the organiser maybe liable for Vat payments in some countries and it is the
organisers responsibility to ensure that these payment are made.

16. Passengers’ Property

a. All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety
reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent
passengers’ property is carried. Large bulky items may not
be able to be carried, and the hirer should take all steps to notify the company in advance of such
requirements.

b. The company accepts any personal property of the hirer and their passengers on the understanding
that it will take all reasonable steps to avoid loss or damage. The hirer should notify the company or the
driver if items of exceptional value are to be carried on the vehicle. It is the hirer’s responsibility to
minimise risk of loss when property is left unattended.

c. The Company’s liability for loss and damage to property, however caused, is limited to £50 per bag,
case of package with an overall limit of £100 [overall claim value] maximum per passenger. It is the
responsibility of the hirer to ensure that items over this value are insured separately for loss and
damage.

d. The limits in this section do not apply to personal injury claims.

e. All articles of lost property recovered from the vehicle will be held at the company’s premises where
the vehicle is based, and will be subject to the current Public Service Vehicle [Lost Property]
Regulations. The company will provide details of this legislation on request.

f. On continental hires it is important that all customer luggage is clearly labelled, even hand luggage
and that no baggage is carried for third parties.

17. Conduct of Passengers

a. The driver is responsible for the safety of the vehicle at all times, and as such may remove any
passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle [Conduct of
Drivers, Inspectors, Conductors and Passengers] Regulations 1990. These regulations set out certain
rights and responsibilities on all parties, and full details of these can be obtained from the company on
request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration
of the hire.

b. Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to
alcohol, contained in the Sporting Events [Control of Alcohol] Act 1985, [as amended] and the
conditions of entry to racecourses as laid down by the
Race Course Association Limited.

18. Complaints

In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at
the time by seeking assistance from the driver or from the company. If this has not provided a remedy,
complaints should be submitted in writing and within 14 days of the completion of the hire. The
company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.

19. Notices

No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.

20. Refreshment and Alcoholic Drinks

Other than on a vehicle fitted expressly for that purpose, food [except confectionery] and drink
[including alcoholic beverages] may not be consumed on the vehicle without prior written consent from
the company.

21. Surcharges

Once a confirmation has been issued to the hirer, providing there are 30 days prior to the departure
date, the company reserves the right to pass on increases in the cost of fuel, taxes imposed by the
Governments of the UK and of other countries to be visited during the journey, road tolls, and foreign
currency. No surcharges will be levied within 30 days of departure. On notification of such surcharges,
the hirer may cancel the booking subject to the scale of cancellation charges shown in paragraph 10.
The liability of the company will be limited to the cost of the hire and any ancillary services supplied.